Accessible travelOEGS-Info
Vienna Airport offers a range of services for people with reduced mobility and special needs, such as a personal escort, barrier-free stopping and parking facilities, parking discounts and apron transfer from the terminal to the plane and back.
What do you have to do to use the PRM service at Vienna Airport?
- Please already indicate your degree of mobility impairment when booking your flight (see degree of mobility impairment on this page below).
- Please notify your travel company or airline (Airlines at Vienna Airport) of your need for assistance at least 48 hours before departure. This way, the forwarding to the assistance service can be guaranteed.
- You have not registered a need? No problem, come to the check-in desk of your airline, you will find help there in any case. It may just take a little longer.
- All services are of course available around the clock and free of charge.
Further links for you
Barrier-free holidays in Austria
ÖAMTC - Barrier-free travel
ÖBB - Barrier-free travel
Further information at Vienna Airport
Accessible parking at Vienna AirportAll airlines at Vienna Airport
Vienna Airport quality standards for people with reduced mobility and special needs
Pick up & drop off
Use, your cab or your escort the marked free parking spaces for boarding and disembarking close to the terminal and the arrivals hall.
Parking
Park in marked parking lots close to all terminals and the arrivals hall and discounted by 50%.
Departure
Report to your airline's check-in desk.
Overview of all airlines at Vienna Airport
Apron transfer
Specially equipped minibuses will take you from terminal to terminal or from terminal to aircraft and back.
Personal escort service
Announce your need to your travel company or airline at the time of booking or 48 hours before departure. This way we can accompany you safely.
Short waiting times
We guarantee shorter waiting times at check-in, security check and at the gate.
Degree of freedom of movement
When booking your flight, you should already indicate the degree to which you are restricted in your freedom of movement. Internationally, there are seven classifications for self-assessment:
|
Degree of freedom of movement |
Self-assessment |
|---|---|
|
WCHR |
Passenger can walk short distances and climb steps. He/she can move around the cabin independently and climb aircraft stairs on his/her own. Assistance to/from the aircraft is required. |
|
WCHS |
Passenger cannot ascend/descend the aircraft stairs, but can move independently in the cabin. |
|
WCHC |
Passenger is completely immobile and must be brought to or from the cabin seat. |
|
DEAF |
Der Fahrgast ist völlig bewegungsunfähig und muss zum oder vom Kabinensitz gebracht werden. |
|
BLND |
Passenger with visual impairment. |
|
BLND/DEAF |
Passenger with visual and hearing impairment, who can move only with the help of an attendant. |
|
DPNA |
Passenger with intellectual or cognitive disability who requires special assistance. |
Will you be brought/picked up to/from Vienna Airport by private vehicle or cab?
Then use the marked free parking spaces to disembark or board and unload or load your luggage. From there, you can reach the departures hall or arrivals hall at the same level. When you arrive, please report to the mobility service in the arrivals hall or in Terminal 3, or to the check-in counter of your airline.
If you are arriving in your own vehicle, there are special disabled parking spaces marked for you.
If you have any problems entering or leaving the terminal and need assistance, call the ticket office staff at the intercom button in the area of the entry or exit barriers: they will help you as soon as possible!
The apron transfer service offers frail or disabled persons the possibility of transportation from the aircraft to the terminal and from the terminal to the aircraft in a specially equipped minibus.
(According to the EU Directive (EC) 1107/2006, the responsibility of assistance to persons with reduced mobility (PRM) in air transport is assumed by the airports).